Hehebet Privacy Policy — Your Data Is Our Responsibility

Hehebet collects various types of data to keep its services running smoothly. Each category is explained in detail below.

We do not collect sensitive information such as religion, political views, or health data. Only information essential to providing our services is stored in hehebet's database.

Hehebet collects your information through several methods. You have the right to know about each of them.

• Direct Registration: Information you provide directly when creating an account is collected at the time of registration.
• KYC verification process: When submitting your ID, photo, and proof of address.
• Payment transactions: Financial information is collected when you make a deposit or withdrawal.
• Cookies & Tracking: Browsing behavior is analyzed through cookies when you use our website.
• Customer Support Contact: Any information shared through support chat or email is also stored.
• Third-Party Verifiers: Your information may be verified with authorized agencies for KYC purposes.

Hehebet uses your information solely for the purposes described below. Your data is never used for any unauthorized or unrelated purpose.

• Service Provision: To manage accounts, enable gaming features, and process bets and transactions.
• Identity verification: To verify account holder identity and prevent access by minors.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Contact: To keep you informed about important notices, promotional offers, and account updates.
• Service Improvement: To analyze usage patterns and continuously improve the platform experience.
• Legal Obligations: To comply with applicable laws and regulations.

Hehebet never sells your data to advertisers or data brokers. Ensuring the highest level of privacy for your information is our top priority.

Hehebet does not share your personal information with third parties. However, in the limited circumstances outlined below, certain information may be shared.

• Payment Processor: For deposit and withdrawal processing, necessary information is shared with approved mobile banking services such as bKash, Nagad, Rocket, and Upay.
• KYC Verification Provider: With authorized verification agencies for identity verification purposes.
• Legal Authority: To the relevant government authorities where required by court order or legal obligation.
• Technology Partners: With cloud hosting and cybersecurity providers for platform operations — strictly on a need-to-know basis.

Hehebet uses industry-leading technology to keep your data secure. Our servers and databases are protected by multiple layers of security.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall protection: Advanced firewalls and intrusion detection systems are in place.
• Two-Step Verification: Two-factor authentication is available to secure your account login.
• Regular Audits: Our security systems are regularly audited by independent third-party experts.
• Restricted Access: Only authorized personnel have access to data on a need-to-know basis.

Data Retention Period: Data for active accounts is retained continuously. After an account is closed, financial transaction records may be kept for up to 5 years as required by law. All data is then securely deleted.

You have several important rights regarding your personal data on hehebet. Contact us at any time to exercise these rights.

Hehebet is strictly prohibited for anyone under the age of 18. We do not knowingly collect or process personal data from minors.

• Age verification is carried out at registration, and users under 18 are not permitted to sign up.
• If it is found that a minor has opened an account, it will be immediately closed and all associated data will be deleted.
• Parents and guardians are encouraged to keep parental controls active on their children's devices.

Hehebet primarily serves users in Bangladesh. However, our server infrastructure may be hosted in international data centers, which means your data could be transferred to other countries.

For any international data transfer, it is ensured that:

• Adequate data protection measures are in place in the destination country.
• Your protections are included in any data transfer agreements we enter into.
• Transferred data is protected with the same level of encryption.

Hehebet reserves the right to update this Privacy Policy at any time. Registered users will be notified in advance of any significant changes via email or a platform notice.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any questions or concerns regarding this Privacy Policy, please get in touch with us:

• Email: support@hehebet.net
• Support Hours: 24 hours a day, 7 days a week
• Language: Support available in Bengali and English